Terms & Conditions – Oh Hello Sign Co.

By placing an order with Oh Hello Sign Co., you are agreeing to the following terms. These ensure that expectations are clear and fair for both parties. Please read carefully before confirming your order.

1. Custom Designs

  • Orders for custom vinyl signage include two (2) complimentary rounds of design edits. This applies only to custom-made designs and does not include pre-designed or ready-to-purchase items.

  • Additional edits beyond the included two may incur a fee of $25, quoted and agreed upon before work proceeds.

  • All edit requests must be finalised no later than 7 full days before the scheduled collection or event date to allow sufficient production time.

  • If final edits are not approved by the deadline, your order may be delayed or cancelled without refund.

  • You will receive a digital proof of your design prior to production.

  • Once your design is approved in writing (email or message), no further changes can be made.

  • Cut-off for all edits and approvals is 7 days before collection/event. We do not offer rush services beyond this point unless agreed in writing.

  • Final responsibility for checking spelling, dates and formatting lies with the customer.

2. Change of Mind & Custom Items

  • Change of mind refunds are not accepted for any custom items.

  • Custom vinyl pieces are made specifically to your specifications and cannot be resold or reused. For this reason, all sales of custom designs are final once production begins.

  • Pre-designed sticker packs or non-custom items may be eligible for change-of-mind returns in line with Australian Consumer Law, provided they are unopened and returned at your cost.

3. Payment Terms

  • Full payment is required before production begins. Work will not commence without cleared payment.

  • Payment instructions are provided with your invoice. Payment confirms your agreement to these Terms & Conditions.

  • Invoices not paid by the due date may result in your booking being cancelled.

4. Collection & Delivery

  • Collection Suburb is Christies Beach

  • Pick-up location and times will be confirmed upon full payment.

  • Please be punctual when collecting. Late or missed collections may impact future bookings or require rescheduling.

  • Postal Delivery is available through the order channel. Please note any delivery issues and delays are outside of Oh Hello Sign Co.’s control, please consider this for special events.

  • Oh Hello Sign Co. holds no liability for missing or incorrect deliveries.

5. Hire Terms (Where Applicable)

  • All hired display boards, plinths, or props remain the property of Oh Hello Sign Co. and must be returned in the same condition they were received.

  • Damage, loss, or late return will incur a replacement or cleaning fee.

  • Hire timeframes must be strictly adhered to and will be outlined on your invoice.

6. Cancellations & Refunds

  • Orders cancelled more than 7 days before the event date may be eligible for a partial refund.

  • Orders cancelled within 7 days are non-refundable, as production time and materials have already been committed.

  • If your order includes any custom items, refunds are not available once production has commenced.

7. Legal & Business Details

  • Oh Hello Sign Co. operates in South Australia under ABN 13 195 424 825.

  • All sales and agreements are subject to Australian Consumer Law and relevant South Australian business legislation.

  • Oh Hello Sign Co. is not currently registered for GST, as we trade under the threshold.

  • We reserve the right to refuse service where terms are not complied with.